I design tools for field and service workers that help them deliver exceptional guest experiences quickly and consistently.
In kitchens, on airplanes, and shop floors all over the world, I've worked with frontline experts to transform their service operations with data, automation, and iterative design.
Delivering kitchen performance insights to restaurateurs on-the-fly.
Reducing errors and increasing speed of service for over 8,000 restaurants.
Saving engineers weeks in their hardware programs with agentic AI
For 10 years I've embedded with startups and Fortune 500 businesses to build robust and scalable solutions from the ground up.
Real-time ad campaign analytics
Localized ecommerce for adidas
Multi-parameter water quality tracking
Interactive water quality metrics display
Connectivity monitoring for airlines
Passenger internet service value chain
Sony music for artists
Issue tracking for hardware teams
Project phase and requirements tracking
Head of Product Design
Fresh
Working across the business to overhaul new customer activation, which involves a challenging cross-device configuration process with critical POS and retail systems.
Founding Product Designer
Sygma
Developing novel agentic workflows that accelerate hardware development and manufacturing processes.
Lead Product Designer
Viasat
Designed internal tools that produced ~$2M in efficiencies and 25% increase in first contact resolution for 1000s of aircraft.
Lead Product Designer & Strategic Lead
Reaktor
Launched advanced data products for major clients. Increased adidas' checkout revenue by €4M across US/EU markets and drove Global Operating Strategy initiatives.
Testimonials
Ross brings strategic thinking and practical execution to every project he leads. He helped build our reputation as designers in a complex domain by understanding the business and the trade-offs required to push work forward.
If Ross were a stock, I would invest now.
Ross was an ambassador of Reaktor's culture of kindness, continuous learning, and experimentation by approaching every product and person as unique.
Ross had an outsized impact on our culture and led initiatives as both an IC and Leader that grew our largest global accounts.
Let's build something remarkable together. And yes, I promise to make it look good too.